PRIVACY POLICY

Updated February 2026

In this privacy notice ‘we’ ‘us’, ‘our’ are references to Renwa Events

Renwa Events is committed to protecting the privacy of our visitors to our website, or when communicating with us electronically.  This Privacy Notice provides detail about the information we collect about you, how we use and protect it, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This policy applies to individuals who have contacted Renwa Events as a customer, supplier, website user or in any other capacity.

How we may collect your personal data

We obtain data about you, for example when:

  • you send an enquiry via the contact page on our website. When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.

  • you engage our services, and also throughout the provision of those services - as part of a contractual agreement

  • you contact us by email, telephone or via our social media sites, or

  • from third parties and or publicly available resources

What Information do we hold?

The information we hold may include:

  • the details you provided when sending us an enquiry via our Contact Form on our website, such as your name, email address, telephone number and address.

  • This website collects personal information to power our site analytics, including:  Information about your browser, network, and device, Web pages you visited prior to coming to this website, Your IP address. This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps. We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

  • details of contact we have had with you in relation to the provision or proposed provision of our services.

  • Information we receive from other sources, such as publicly available information or via a third party

How we use your personal information

We may use personal data that we hold about you for the purposes necessary for the performance of our contractual agreement with you and to comply with our legal or regulatory obligations.

We may process your personal information for the purpose necessary for the performance of our contractual agreement with our clients. This may include processing your personal data where you are an employee, contractor, freelancer, vendor, representative, supplier or customer of our client.

We may process your personal data for the purposes of our legitimate interests (and those of a third party) provided that those interests do not override any of your own interests, rights and freedoms.

We may process your personal information for certain additional purposes with your consent. Where we rely on your consent for processing your personal data, then you have the right to withdraw your consent to processing for such purposes.

Note we may process your personal data for more than one lawful reason, depending on the specific purpose for which we are using your data.

Circumstances in which we will use your personal data

We may use your personal data in order to:

  • comply with a legal or regulatory obligation

  • carry out our contractual obligations arising from any agreement entered into or proposed between you or your employer or our clients and us (which will mostly be for the provision of our services)

  • carry out our contractual obligations arising from any agreement entered into or proposed between our clients and us (which will mostly be for the provision of our services) where you may be an employee, contractor, freelancer, vendor, representative, supplier or customer of our client.

  • provide you with information related to our services, that you request from us or which we feel may interest you, provided you have consented to being contacted for such purposes

  • notify you of any changes to our services – such as our terms and conditions or privacy policy

  • manage payments, fees and charges or to collect and recover money owed to us

  • improve our website, customer relationships and experiences, such as in data analysis.

  • Our website is hosted by Squarespace.  Squarespace collects personal information when you visit this website, including: Information about your browser, network and device, Web pages you visited prior to coming to this website, Web pages you view while on this website, Your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

If in the future we intend to process your personal information for a purpose other than which it was collected, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before any new processing.

How long do we keep your information?

We don’t keep your information for longer that we need to.  We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

Who do we share your personal information with?

We will only share your data with a third party where:

  • it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

  • we are required by law – such as with HM Revenue & Customs, regulators and other authorities based in the UK and other jurisdictions who require reporting of processing activities where we have a legal obligation

  • To our third-party providers who carry out the following activities:

    • website analytics provider, to learn about site traffic and activity.

    • information technology (IT)

    • professional accounting and processing services

    • legal services and banking services

Security

We are committed to ensuring that your information is secure with us.  As with all communications over the internet or via other networks can not be guaranteed as 100% secure.  However, we have taken the appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Your personal information is retained confidentially and with limited passworded access.

Your rights

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware, by contacting us, here or by using the contact form on our website.

Your rights in relation to personal data

You have:

  • the right to get access to the personal information we hold about you.

  • the right to have inaccurate personal data rectified or completed if it is incomplete.

  • the right to have personal data erased – This right will only apply where for example:

    • We no longer need to use the personal data to achieve the purpose we collected it for

    • You withdraw consent if we’re using your personal data based on that consent

    • Where you object to the way we use your data, and there is no overriding legitimate interest

  • the right to request us to restrict or suppress the processing of your personal information - This right will only apply where for example:

    • You dispute the accuracy of your personal information

    • We no longer need to process your information for the purposes for which it was provided,

    • but you require the information to establish, exercise or defend a legal claim; or

    • We are not using your information in a lawful manner

  • the right to receive personal data, which you provided to us, in a structured, commonly used and machine-readable format. You may also request us to provide it directly to a third-party, if technically feasible. We are not accountable for any such third-party use of your information, which will be governed by their agreement with you and any privacy statement they provide you.

  • the right to object to us processing your personal information for the purposes described under ‘legitimate interests’, unless we can demonstrate convincing and legitimate grounds for the processing, which may override your own interests.

If you wish to exercise any of these rights, please contact us here

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We will try to respond to all legitimate requests within one month (30 days).

Please note where there is a pending, open or outstanding transaction on your account, we will be unable to carry out your request to be removed.

Changes to this notice

Changes to this Privacy Policy, will be made from time to time. All future changes will be made available on our website at www.renwaevents.co.uk

Contact us

If you have any questions about this privacy policy or wish to raise a complaint on how we have handled your personal information, you can get in touch with us by using the contact form available on our website here

COOKIE POLICY

Updated February 2026


What are Cookies?


Cookies are small pieces of data that are used by websites to make a user’s experience more efficient, they help websites remember preferences and understand how people use different features. So that means when you visit our website two kinds of cookies will be placed on visitors’ browsers:

  • Necessary cookies so visitors can navigate and use key features on our site. 

  • Non-essential, or analytics and performance cookies, that collect information on our behalf about how visitors interact with your site.

“First Party” and “Third Party” Cookies

Cookies can be set and controlled by the operator of the website which the user is browsing such as Renwa Events for this website (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’).

Broadly speaking, there are two different types of browser cookie:

(1) Session cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed, or the session is deemed to have ended.

These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial websites; for example, to keep track of items that a consumer has added to a shopping basket.

Session cookies do not collect any information from the user’s computer and they expire at the end of the user’s browser session. They can also become inaccessible after the session has been inactive for a specified length of time, usually 20 or 30 minutes.

(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.

Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.

How does Renwa Events use cookies?

Our website uses cookies to help us improve the user experience and to analyse how our website is being used. The cookies that Renwa Events use do not collect personal information such as name, address, email address and do not link any information they collect to an individual.

What cookies are used on Renwa Events website?

In the table below, you’ll see a list of cookie types, their duration and purpose.

These cookies will vary depending on the features used on our site, for example, whether we have customer accounts, shopping cart, checkout or URL redirects.

Please note that only the use of data by Renwa Events is covered by this policy.  Any third party services or links that allow you to sign into or link from our website to their services and similarly from a third party service to ours, are governed by the privacy & cookie policies of that third party service, and as such we are not responsible for the privacy practices of that service.

Cookie Name

Purpose and duration

_acloggedin

  • Supports login by Acuity Scheduling client if the client has an account

  • January 1, 2025

ACUITY_CART

  • Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity

  • Only applies to the new scheduler

  • Type: localStorage

  • No expiration

_client_acloggedin

  • Supports login by Acuity Scheduling client if the client has an account

  • January 1, 2025

_dd_cookie_test

  • Tests if cookies are supported

  • Expires instantly

_dd_s

  • Tracks browser errors

  • Four hours

_dd_site_test

  • Tests if cookies are supported

  • Expires instantly

_grecaptcha

  • Helps reduce spam in Acuity Scheduling

  • Type: localStorage

  • No expiry

_ssid

  • Remembers devices for anti-fraud purposes

  • Four years

CART

  • Shows when a visitor adds a product to their cart

  • Two weeks

CHECKOUT_WEBSITE

client_username

  • Remembers a logged in Acuity Scheduling client's username between visits

  • One year

clientUser

  • Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

  • 30 days

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal

  • Type: sessionstorage

  • Session

Crumb

hasCart

  • Tells Squarespace that the visitor has a cart

  • Two weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Session

orderStatusSessionToken

  • Authenticates a visitor who logs into an order status page.

  • One year

PHPSESSID

  • Securely authenticates a visitor during their checkout in Acuity Scheduling

  • One month

RecentRedirect

  • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • 30 minutes

remember_client

  • Remembers Acuity Scheduling client’s login details if they have an account

  • 365 days

siteUserCrumb

SiteUserInfo

SiteUserSecureAuthToken

  • Authenticates a visitor who logs into a customer account

  • Three years

squarespace-announcement-bar

  • Prevents the announcement bar from displaying if a visitor dismisses it

  • Type: localStorage

  • Persistent

squarespace-likes

  • Shows when you've already "liked" a blog post

  • Type: localStorage

  • Persistent

squarespace-popup-overlay

  • Prevents the promotional pop-up from displaying if a visitor dismisses it

  • Type: localStorage

  • Persistent

squarespace-video-player-options

ss_performancecookiesAllowed

  • Remembers if a visitor agreed to placing Performance and Analytics cookies on their browser, if your site has a cookie banner and is restricting the placement of cookies

  • 30 days

ss_marketingcookiesAllowed

  • Remembers if a visitor agreed to placing Marketing cookies on their browser, if your site has a cookie banner and is restricting the placement of cookies

  • 30 days

ss_sd

Test

  • Investigates if the browser supports cookies and prevents errors

  • Session

TZ

  • Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.

  • Type: localStorage

  • Persistent

*Cross-site request forgery (CSRF) - CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Third Party Suppliers or Links

The addition of a cookie banner to our site, disables or restricts cookies placed by some third party services connected to our site, but not all.

Any third party services or links that allow you to sign into or link from our website to their services and similarly from a third party service to ours, are governed by the privacy & cookie policies of that third party service, and as such we are not responsible for the privacy practices of that service.

We encourage all visitors to our website to view the privacy & cookie policy of any third party service or link.

As in the case of the Instagram & Facebook link displayed on our site.

You can view their Privacy & Cookie policies at Instagram or visit www.help.instagram.com & Facebook or visit www.facebook.com/privacy/policies/cookies/

Our website is hosted by Squarespace.

Squarespace collects personal information when you visit this website, including:

Information about your browser, network and device, Web pages you visited prior to coming to this website, Web pages you view while on this website, Your IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services.

You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

Sharing of Data from cookies

The cookies used by our website share visiting data with Squarespace Analytics.

Analytics and performance cookies

Squarespace use analytics and performance cookies to collect information on our behalf about how visitors interact with our site.

Cookie Name

Duration and Purpose

ss_cid

  • Two years

  • Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cpvisit

  • Two years

  • Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit

  • 30 minutes

  • Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr

  • Two years

  • Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt

  • 30 minutes

  • Identifies unique visitors and tracks a visitor’s sessions on a site

Check your cookies

For the most common browsers, you can:

  • Review which cookies are active in your browser’s settings

  • Clear cookies from your browser or device, either globally or from a specific website.

You can find out more on how to manage cookies by visiting your browser information: